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Debt Management

A complaint against recovery agents is a formal written grievance a borrower files when a bank's or NBFC's (non-bank loan company's) collection agent crosses the line using threats, abusive language, midnight calls, or contacting family members without consent. RBI rules clearly define what agents can and cannot do. When they violate those rules, you have a legal right to complain to the bank first, then to the RBI Ombudsman, and if needed, to the police.

By Mohit Juneja | 7 October 2026

Debt Management

A recovery agent is an individual employed by a collection agency, hired by a bank to recover outstanding debts.

By Mohit Juneja | 7 October 2026

Debt Management

Recovery agents have specific legal boundaries they cannot cross. Knowing what they are, what constitutes a violation, and exactly how to escalate a complaint gives every borrower the protection that the law already provides.

By Mohit Juneja | 7 October 2026