We value the trust you place in Freed.Care. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
1. Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with Freed.Care or choose to fill out a call back/program registration form.
We reserve the right to contact you on the information provided, both email and mobile phone numbers, with the intent to keep you abreast of the program status or any other information that may be required regarding your debt settlement experience with Freed. This may require us to contact you on your number even if it is listed on the DND list. If you prefer to be contacted on another number, then you must explicitly state the same in your form or call in to our customer service department. In addition, we may use your contact information to send you e-mailers/offers based on your previous program with Freed and your interests unless explicitly opted out by you.
2. Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in–and to display content according to your preferences.
3. Cookies
A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Freed.Care places both permanent and temporary cookies in your computer’s hard drive. Freed.Care’s cookies do not contain any of your personally identifiable information.
4. Global Data Protection Regulation Compliance
Under the General Data Protection Regulation (GDPR) , we have a legal duty to protect any information we collect from you. Information provided by you on this website through form fills or any attachments may be privileged or confidential and intended for the exclusive use of the original recipient. If you want to opt out of cookies or data sharing you can e-mail us at info@kavachfin.com or refuse to accept the disclaimer pop up on the home page of http://www.freed.care.
5. Sharing of personal information
We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Freed.Care and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
6. Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Freed.Care is not responsible for the privacy practices or the content of those linked websites.
7. Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
8. Choice/Opt-Out
Freed.Care provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all Freed.Care lists and newsletters, please e-mail us at info@kavachfin.com. You have an option to not provide data or information sought.
9. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer to address any discrepancies and grievances you may have with respect to your Information with Freed. The Grievance Officer will redress your grievances expeditiously.
Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer in writing or through email to:
Grievance Officer
Name: U Venkata Prasad
Email: venki.prasad@freed.care
Kavach Financial Services Pvt. Ltd. BPTP Park Centra, 503-505, 5th Floor, Sector 30, Gurgaon-122002
Haryana. Phone: 0124-6663666
10. Questions?
Questions regarding this statement should be directed to the following address: info@kavachfin.com
