Usage of Site

You may use the Site only in accordance with and subject to these Terms of Use and the Privacy Policy (the “Privacy Policy”). Once you complete and submit your details, you have opted in to receive email or any other marketing communication from our affiliates or us. You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity, which infringes the rights of FREED or others.

Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to:

• transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us
• introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code
• obtain unauthorized access to any computer system
• impersonate any other person, including but not limited to, a registered user of this Site or an employee of FREED
• invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity
• misrepresent the identity of a user or use a false e-mail address
• tamper with or obtain access to this Site or any component of this Site
• conduct fraudulent activities; or
• collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such user(s) unsolicited commercial e-mail or any other communication

Indemnification

By using this Site, you agree to indemnify, hold harmless, and defend FREED, its affiliates, their respective officers, directors, employees, agents, partners, representatives, (collectively, the "Indemnitees”) from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting from a claim by a third party that arises in connection with

• Your use or misuse of the Site;
• A dispute with a creditor;
• An unauthorized access to any computer system;
• Your breach of these Terms of Use; or
• Your violation of any law or the rights of a third party.
• You agree to cooperate as fully as reasonably required in the defense of any claim. FREED reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you for which you will remain responsible for indemnifying and holding harmless the Indemnitees.

Verification Procedure for Customers

• For the purposes of verification of any User’s identity, the Company may rely on appropriate and licensed third-party service providers to authenticate any information and/or identification documents and other incidental details provided by you.
• If the Company finds of your information, either provided by you or obtained by us with your consent,to be incorrect, inadequate or insufficient, the Company may, at its discretion, either refuse or terminate (as the case may be) the registration of such user account or require such additional information or documents for further verification as it deems fit.

Fees

FREED services are chargeable, and you are responsible for any fees that may be applicable to programs and/or for availing our services. All fees are determined by FREED and are explicitly mentioned in the Agreement.
Additionally, all such fees as applicable to the Agreement could be, in the form of one or more of the (ii) following:
(i) Evaluation Fee for application processing and personalized.
(ii) a non-refundable Platform Fee of 10% of the monthly SPA deposit or ₹499 (whichever is higher), deducted monthly from the SPA balance.
(ii) the Service Fee that is chargeable on receipt of a settlement offer and/or
(iii) a monthly subscription fee (if applicable),
which shall be payable in accordance with the terms of your Agreement.
You also agree that in case you receive any offer directly from your enrolled creditors, with or without FREED’s knowledge, such an offer will be deemed to be an outcome of FREED’s efforts to effectuate such settlement for all accounts enrolled with FREED within 45 days of your signing the Agreement. All earned fees may be deducted from your savings in your Trust Account in accordance with the terms of your agreement with FREED.

Refunds

Depending on the program/services chosen by you, refunds may be available to you upon request. For detailed information on the refunds, you should refer to the service agreement that will be signed at the time of enrolment for such programs/services.

FREED is liable to provide services only upon the receipt of applicable processing charges (Evaluation Fee) which may be refundable for such period of time as communicated to you during your enrolment of services. Typically, you may withdraw your enrolment from a program within 48 (forty eight) hours of your enrolment and request a refund of the Evaluation Fee by contacting us at help@freed.care or calling us at 0124-6663666 (Monday to Friday, 10 AM – 7 PM).

When you opt out of a debt resolution program, your subscription will be cancelled on an immediate basis and you will not be charged any monthly subscription fee (if applicable) the remaining tenure of the program.

For any subscription related queries or cancellations, please write to help@freed.care or call us at 0124-6663666 (Monday to Friday, 10 AM – 7 PM) .